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#ihgcelebrateservice Elise, Holiday Inn Parramatta, Australia "One day we noticed an elderly guest, Val, pushing her wheelchair through our hotel lobby whilst trying to walk with a pair of crutches. It turned out that she was heading to her daughter’s wedding when the wheelchair got a flat tyre – and she wasn't sure what to do. With no time or means to get the wheelchair fixed, our front office manager Elise offered the hotel wheelchair for the time being, which was happily accepted, and off Val went to the big day.
As the wedding party set off, Elise decided to take the wheelchair to a nearby repair shop, and quietly placed it back in the guest’s room with a card and a ribbon on top. Our guest was so happy and grateful for this small act of kindness that she left a big box of chocolates and a thank you card to show her appreciation. For our team, showing we care no matter what is simply who we are." #truehospitality #LifeAtIHG
Our Europe IHG Future Leaders have spent the last few weeks in Faridabad, India, working with charity partner @TenderHeart_NGO to support the local community. They’ve gotten stuck into a number of projects, including giving hospitality skills training, renovating community spaces and providing business support to the charity. Here’s what one of our team members, Eleonora, had to say about it: “It’s been an eye-opening experience – a real journey through which I’ve developed professionally and grown as an individual. We were welcomed so warmly by the local community and we planned our projects to ensure our work would be sustainable, and that changes that would last and benefit the growth of this special place. Even the smallest action can make an impact, and with passion and perseverance, anything can be achieved!” #TrueHospitality #LifeatIHG
In 10 days, we'll be marking IHG's 10th annual Celebrate Service Week. It's a week dedicated to recognising our hotel colleagues, who bring True Hospitality to life for our guests and communities every day. Here’s just one example.
Jacquetta, Candlewood Suites Beaumont, Texas US: “It is true that the most troublesome times can be uplifted by people who are caring and dependable. Candlewood Suites Beaumont is a big part of the local community, and when Hurricane Harvey hit, it was a testing time for everyone.
Our hotel was full to the brim with guests, evacuees and rescue services. For a while, just a handful of our team ran every department, and when others were able, they returned ready to lend a helping hand, despite losing homes and belongings themselves. Many of the team worked 32 days straight to make sure everybody was taken care of, and we went out into the most devasted part of the community with dinners made in our kitchens. It’s amazing what can be achieved when people pull together.
We made it through that first week with no running water, but great attitudes and dedication.”
#ihgcelebrateservice #truehospitality #LifeAtIHG
IHG is on tour! We’re day 3 of our school roadshow in Switzerlandand we’re loving every minute of meeting students who are so passionate about hospitality.
Thank you @ecolehotelieredelausanne & @swisseducationgroup for having us! It’s not work when we’re having this much fun
Come check in with IHG today and visit our website for more information and to apply for opportunities on earlycareers.ihg.com See you tomorrow @glioninstituteofhighereducation #LifeAtIHG#IHGPossibility #HospitalityStudents #CheckintoTraining
"When I come to work, I get to see people from all walks of life. As a LGBTQ women of color, it’s really important to me that I’m able to see both representations of people who look like me, and those who don’t. I feel exponentially more comfortable because of the diversity at IHG, and I know I’m not alone in that. People from literally all over the world work here. It gives us the chance to be exposed to different cultures constantly, and that makes us better people and a better company." Kaela Burns
UX Designer and Out and Open member
Atlanta, Georgia
#LifeAtIHG #pride #IHG #ihgpride